Frequently Asked Questions
Everything you need to know about booking and travelling with Premium Limousine Service.
Booking
How far in advance do I need to book?
We recommend booking as early as possible to secure your preferred vehicle and driver. That said, we also accommodate same-day and last-minute bookings — simply contact us directly and we will do our best to assist.
Can I make changes or cancel a booking?
Yes. Please contact us as soon as possible if you need to amend or cancel your booking. We understand that plans change and will always do our best to accommodate any adjustments.
Do you operate 24/7?
Yes — we are available around the clock, every day of the year including public holidays. Early morning airport runs, late-night arrivals and last-minute requests are all handled as standard. You will always reach a real person when you contact us.
Can I book for someone else — a colleague, guest or family member?
Absolutely. Many of our clients book on behalf of colleagues, business partners, VIP guests and family members. Simply provide the passenger’s name and contact number when booking, and we will take care of everything on their behalf.
Is there a minimum booking period for hourly hire?
Yes — our minimum booking period for hourly hire is 3 hours. This applies to all vehicles and is always stated clearly in our quotes with no hidden minimums.
Can I cancel or change my booking free of charge?
Yes. Cancellations and changes made more than 24 hours before the scheduled pickup are free of charge, subject to vehicle availability. Cancellations within 24 hours of pickup are non-refundable and the full fare will apply. For large group bookings, corporate events or multi-day programmes, a 72-hour cancellation policy may apply — this will be confirmed in writing at the time of booking.
Are child seats available?
Yes — child seats and booster seats are available upon request at no extra charge, when arranged in advance at the time of booking.
Do you operate on public holidays and during late-night hours?
Yes — we operate 24 hours a day, 7 days a week, 365 days a year. Additional surcharges may apply for night services or public holidays, and will always be communicated in advance.
Fleet
Are the photos on your website your actual vehicles?
Yes — every photo on our website shows our actual fleet, with visible number plates. We do not use stock or model photography. The vehicle you see is the vehicle that arrives.
Do you have a child seat or booster seat available?
Yes. Child seats and booster seats are available on request. Please mention this when booking so we can ensure the correct seat is fitted and ready for your journey.
Service
Is the service discreet and confidential?
Absolutely. Discretion and confidentiality are fundamental to everything we do. Everything that takes place within our vehicles and through our service remains entirely private — no exceptions.
Where do you operate?
Our home base is Copenhagen, and we serve all of Denmark — including North Zealand, Aarhus, Billund and beyond. We also cover Malmö and southern Sweden. For long-distance or cross-border journeys, please contact us to discuss your requirements.
Do you cater for large groups and events?
Yes. We provide multi-vehicle coordination for corporate events, conferences, weddings and VIP programmes. Our Midi-Coach VIP accommodates up to 19 passengers in a single vehicle. Please contact us with your event details and we will prepare a fully tailored quote.
Do you remember client preferences for future journeys?
Yes. We build a personal profile for every regular client — preferred cabin temperature, routes, pick-up arrangements and any specific requirements. Over time, this means we anticipate your needs without you ever having to repeat yourself.
Arrival
How will I recognise my chauffeur at the airport?
Your chauffeur will be waiting in the arrivals hall after customs clearance, holding an iPad displaying the lead passenger’s name. If a Meet & Greet has been arranged, your greeter will meet you at the arrival gate or baggage claim area as confirmed.
Where will my chauffeur be for a hotel pickup?
Your chauffeur will be waiting in the hotel lobby with an iPad displaying the lead passenger’s name. If you cannot locate your driver at the scheduled pickup time, please contact us immediately on +45 3117 7680.
What happens if my flight is delayed?
We monitor all flights in real time and automatically adjust pickup times accordingly. Every airport transfer includes 60 minutes of complimentary waiting time from the actual landing time — so you never need to worry about delays. If your delay extends beyond this, please contact us and we will do our best to accommodate.
How much waiting time is included?
- Airport pickups: 60 minutes from actual landing time
- Hotel, restaurant & private address pickups: 10 minutes from scheduled pickup time
Additional waiting time beyond the included period may be charged at the applicable hourly rate. If no contact has been made within the included waiting period, the booking may be classified as a no-show and the full fare will apply.
What if I cannot find my chauffeur?
Please contact us immediately on +45 3117 7680 and we will assist you right away. Do not leave the pickup area before speaking with our team.
Do you monitor flights for delays?
Yes — all airport transfers include real-time flight tracking as standard. If your flight is delayed, diverted or arrives early, your driver will already know and will adjust accordingly. You never need to call us to report a delay.
Do you offer a meet and greet service?
Yes. Your driver will be waiting at the arrivals hall with a name board and will assist with luggage. Meet and greet includes up to 60 minutes of waiting time from the scheduled landing time, with parking fees included in the quoted price.
Which airports do you serve?
We serve Copenhagen Airport (CPH) as our primary hub, as well as Billund, Aarhus and all other Danish airports. We also cover Malmö and the wider Sweden region on request.
Can you coordinate private terminal and FBO arrivals?
Yes. We have extensive experience coordinating with private terminals, FBO handlers and ground supervisors for charter, private and military flights. We will liaise directly with the relevant parties prior to the service to confirm the exact pick-up and drop-off points.
Luggage
How much luggage can I bring?
Luggage capacity varies by vehicle:
- E-Class (Business Class): 2 medium suitcases + 2 cabin bags
- S-Class (First Class): 2 medium suitcases + 2 cabin bags
- V-Class / EQV (Business Van): 6 medium suitcases + 6 cabin bags
Medium suitcase dimensions: up to 69 × 47 × 30 cm. If your luggage exceeds capacity, an additional luggage vehicle can be arranged at extra cost.
Can I bring extra or oversized luggage?
Please ensure your luggage fits within the capacity of your selected vehicle. Suitcases and luggage carts are not permitted inside the passenger cabin for safety reasons. If you have oversized or excess luggage, please let us know at the time of booking and we will arrange a suitable solution.
What happens if I leave something behind in the vehicle?
All vehicles are inspected after every journey for forgotten belongings. Any recovered items are securely stored. Please contact us by phone (+45 3117 7680) or email (info@premiumlimousineservice.dk) and we will arrange the return of your item.
Pricing & Payment
Are there any hidden fees?
No. Every quote we provide is all-inclusive — no administration fees, no fuel surcharges, no surprise charges for standard waiting time. The price we quote is the price on your invoice.
What payment methods do you accept?
We accept all major credit cards and bank transfers. Corporate invoicing is available upon prior approval, with standard payment terms of NET 8 days. Please discuss invoicing arrangements at the time of booking.
Do you provide invoices with reference codes for corporate clients?
Yes. Every invoice includes full details — date, route, duration, passenger name and your preferred cost-centre or reference code. Simply provide your reference at the time of booking.
What happens if the journey runs longer than booked?
If your journey is likely to exceed the booked time, your driver will always confirm with you before the additional time begins. Any extra charges are agreed in advance — never added to your invoice without your knowledge.
On Board
Is smoking allowed in the vehicle?
No. Smoking is strictly prohibited in all vehicles. A cleaning fee of DKK 3,725 / EUR 500 will apply in the event of a violation.
Is alcohol permitted in the vehicle?
Alcohol consumption is permitted within reasonable limits and in accordance with Danish law. Illegal substances are strictly prohibited in all vehicles at all times.
Is complimentary water provided?
Yes — chilled still water is provided as standard in all vehicles on every journey. Additional refreshments can be arranged on request.
What if the vehicle is damaged during the journey?
Passengers are financially responsible for any damage caused to the vehicle. A minimum cleaning charge of DKK 1,500 applies for excessive spills or soiling. Additional repair or deep-cleaning costs may be invoiced based on actual expenses.